Refunds & Cancelations
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size just click on the Sizing Chart Guides link to find your best fit or send us a message for any other concerns.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At Forge&Craft, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order/transaction number and a clear photo showing either the incorrect item, the print quality failure or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
Orders Not Received?
If your item has not arrived within 30 days for shirts and 45 days for shoes, hoodies, t-shirts, and tech products after having ordered, contact one of our helpful support through our Contact Us page for a full refund of your purchase.
(Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)