FAQ's

MY ORDER

How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 
We’ll prepare your order and let you know when it's on its way!

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would  like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!

OUR GUARANTEE

100% satisfaction guarantee? 
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.

PAYMENT

What type of payments do you accept?
We accept AMEX, Apple Pay, Google Pay, Maestro, MasterCard, PayPal, Shopify Pay and Visa.

When will my card be charged?
Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

Forge and Craft adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

HOW LONG DOES SHIPPING TAKE?

It depends on the product. Our trainers take the longest at 2-4 weeks. We have them made up to order so no stock is kept until the sales are made. This allows us to run a lean business, keeping our prices down, and as there is never unwanted stock, say for example; too many of an unpopular size, Our waste is massively reduced. That's our environmentally friendly promise to you. Minimum waste in exchange for your patience. Thank you for helping Forge&Craft maintain its ethical standards of trade.

When can I expect my package?

Well, we have a handy tracking Application attached to our site. You can always check your order's tracking here. All you have to do is enter your order number in the bar provided. The details of you order can be tracked with regular updates at every stage of its journey.

Where do you ship?

We currently ship everywhere in the USA. But we full expect to deliver world wide as we continue grow. Can't Wait !

Can I return something if I don't like it?

Yes. You must return your product within 30 days of the product being shipped. Any returned product(s) must be returned in all of their original packaging, and in like-new condition. For more information on our returns policy in the return section of the main menu. We also have a great returns Application installed on our site to help you with the returns process.